Operational Excellence

We collaborate with you to improve, transform or automate your operations and optimize key capabilities and value streams to achieve desired business outcomes.

Your operations and processes are fundamental to your company’s ability to deliver value to get you where you want to be.

Evolving marketplace competition and digital technology disruption requires companies to reimagine their operations and processes in a holistic way to stay ahead of competitors and drive desired business outcomes.

Our Operational Excellence practice enables organizations to address these challenges by architecting and delivering world-class business capabilities while acting as a key pillar in any successful business transformation.


Operational excellence can be a game-changer when it comes to solving many of the competitive challenges that companies face today. Companies that effectively leverage operational excellence to address opportunities and threats have an advantage in the marketplace — and uniquely position themselves to deliver unmatched value to internal and external customers.

Operational excellence has a significant impact on company performance; a key is understanding what you’re trying to achieve. Here are the six primary value drivers for operational excellence:

Financial Performance

Optimize the use of assets and resources augmented by revenue growth to deliver strong financial results and competitive advantage.

Business Agility

Adapt rapidly to market opportunities and threats in a cost-effective and productive manner (for example, processes enabled via flexible technology).

Customer Experience

Exceed internal and external customer expectations around quality, customer service and responsiveness while minimizing defects.

Reliability & Predictability

Deliver predictable, repeatable and consistent operational performance

Visibility & Transparency

Enhance visibility of processes and performance through metrics, SLAs, and escalation that allows future issues to be anticipated and corrected proactively.


Expand and grow operations efficiently without adding resources, headcount, or cost.

Client Stories

We scale our offerings to meet your needs. Our teams have partnered with companies to achieve operational excellence to benefit the six value drivers mentioned above:

  • Financial Performance, Reliability & Predictability: Keeping Bakery Automation Fresh with Operational Excellence
  • Business Agility, Visibility & Transparency: Life and Annuities Provider Gets New Business Paperless Process
  • Customer Experience: Customer Experience Transformation: Improving Customer Retention With Business Process Management
  • Scalability: Business Transformation Initiative to Sustain Historic Growth


Each of our services work hand-in-hand with one another to drive, enable and sustain process improvements across the organization. Learn more:

Operational Assessment and Roadmap

You need a holistic approach to operational excellence — one that includes people, processes, information and technology. We identify and prioritize improvement opportunities based on your business strategy, desired outcomes and organizational readiness.

Business Process Improvement (BPI)

You’re looking for a lasting, flexible business process improvement solution that can change with your needs — not as a temporary fix. We work with you to deliver measurable operational improvements and results that are sustainable and built on your needs.

Business Process Management (BPM)

You need a disciplined approach to business that gives you understanding, visibility and control while ensuring effective communication. We drive process management by implementing the most appropriate methods, including a focus on delivery through a combined effort of business and IT, providing insight and abilities across multiple technologies, and leveraging our “modified agile” implementation methodology.

Performance Measurement

To continuously improve, your company needs to focus on the future while recognizing the past, and one way to do that is with consistent measurable results. We drive operational improvement through the definition and alignment of metrics, balanced scorecards and reports to targeted outcomes.

Business Architecture

Are you having difficulty realizing your strategy or business transformation objectives? Together, we define how the organization, processes, metrics, and technologies need to be structured, configured, and integrated to support business strategies and achieve desired outcomes.

Enterprise OPEX Enablement

Your organization needs to focus on aligning, communicating, engaging and training to enable enterprise-wide operational excellence. We can help you by establishing a process-first organization and culture.